Get back to watching
A few practical checks can resolve common playback and setup issues.
Check your connection
Run a speed test on the affected device. Try Ethernet or move closer to the router, and pause large downloads while testing playback.
Restart and refresh
Restart the player and device, then refresh the playlist and program guide. Confirm that the app is updated and your login details are entered exactly.
Ask for targeted help
If the issue continues, note the device model, app, time and error message. Share those details privately with support, but never post credentials in a public forum.
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TivoroTV frequently asked questions
What kind of customer support can I expect?
Support is available through WhatsApp for up to 16 hours daily. Ask the team about availability and assistance in English, German, French, or Spanish.
How does the support and payment process work?
Contact the support team on WhatsApp to discuss your subscription and request a secure payment link. Confirm the terms before paying.
What devices can I use with TivoroTV?
Compatible devices can include Samsung, LG and Sony smart TVs, Fire TV, Android TV boxes, phones, tablets and computers. An IPTV player may be required.
What channels and content do you offer?
The catalog is described as including more than 35,000 international live channels and 179,000 movies and series. Availability can change; ask support about specific programming.
What internet speed do I need?
A connection of at least 10 Mbps for HD and 25 Mbps for 4K is recommended. Ethernet can help provide a more consistent connection.
Do I need a VPN to use TivoroTV?
A VPN is optional. Check your local rules and the terms of your internet provider and streaming service before choosing one.
Can I use my subscription while traveling?
Internet access and device compatibility matter when traveling. Ask support about availability and any location restrictions before your trip.