Understand your playlist and guide
Learn how M3U playlists and electronic program guides work together.
M3U playlists
An M3U playlist gives a compatible player information about available streams. The player reads the supplied address and builds a navigable channel list.
Electronic program guides
An EPG displays schedules where guide data is available. Some players accept a separate guide URL; follow the instructions supplied with your account.
When information is missing
Refresh the playlist and guide in your player, check the device clock, and allow time for data to load. Not every channel necessarily has complete guide data.
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TivoroTV frequently asked questions
What kind of customer support can I expect?
Support is available through WhatsApp for up to 16 hours daily. Ask the team about availability and assistance in English, German, French, or Spanish.
How does the support and payment process work?
Contact the support team on WhatsApp to discuss your subscription and request a secure payment link. Confirm the terms before paying.
What devices can I use with TivoroTV?
Compatible devices can include Samsung, LG and Sony smart TVs, Fire TV, Android TV boxes, phones, tablets and computers. An IPTV player may be required.
What channels and content do you offer?
The catalog is described as including more than 35,000 international live channels and 179,000 movies and series. Availability can change; ask support about specific programming.
What internet speed do I need?
A connection of at least 10 Mbps for HD and 25 Mbps for 4K is recommended. Ethernet can help provide a more consistent connection.
Do I need a VPN to use TivoroTV?
A VPN is optional. Check your local rules and the terms of your internet provider and streaming service before choosing one.
Can I use my subscription while traveling?
Internet access and device compatibility matter when traveling. Ask support about availability and any location restrictions before your trip.